Pro Team Cleaning Inc. is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, store and protect your information, including compliance with the Cellular Telecommunications Industry Association (CTIA) guidelines and applicable privacy laws.
1. Information We Collect
We collect the following types of personal information when you interact with our services, including our text messaging program:
- Personal Information: Name, phone number, email address and mailing address.
- Service Information: Appointment details, service history and preferences.
- Technical Information: IP addresses, device information and browsing activity when you visit our website.
- Communication Data: SMS/MMS messages, emails or phone call records exchanged between you and our company.
We do not collect sensitive personal information such as Social Security numbers, financial details, or health-related data.
2. How We Use Your Information
We use your information for the following purposes:
- To provide cleaning services and manage appointments.
- To communicate via text message, phone or email regarding service updates and important notifications.
- To respond to customer inquiries and provide support.
- To improve our website, services and customer experience.
- To comply with legal requirements and prevent fraud.
3. Text Messaging & CTIA Compliance
Pro Team Cleaning Inc. follows the CTIA Messaging Principles & Best Practices to ensure compliance with industry standards.
A. User Consent & Opt-In
- By opting in, you consent to receive SMS/MMS messages from us regarding services and updates.
- Consent is obtained through online sign-ups, keyword responses (e.g., texting “JOIN” to our number), verbal agreement or written consent.
B. Opt-Out & Control
- You can opt out at any time by replying STOP to any text message.
- After opting out, you will receive a final confirmation message, and no further messages will be sent unless you opt back in.
- You may also contact us at 916-865-4428 or proteamclean1@gmail.com to request removal from our messaging list.
C. Message Frequency & Fees
- Message frequency varies based on service updates and promotions but will not exceed 4 messages per month.
- Standard message and data rates may apply per your carrier’s plan.
D. No Third-Party Sharing for Marketing
- We do not share, sell or rent your phone number to third parties for marketing purposes.
- Your information is only used for Pro Team Cleaning Inc. communications.
4. Data Protection & Security
We take reasonable precautions to protect your information, including:
- Secure data storage with encryption.
- Limited access to personal information by authorized personnel only.
- Regular monitoring for security vulnerabilities and threats.
Despite these efforts, no system is 100% secure and we encourage customers to protect their personal information as well.
5. Third-Party Services
We may use third-party services (such as SMS providers and payment processors) to facilitate communications and transactions. These providers are required to follow industry security standards and only use your information for authorized purposes.
6. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected such data, we will delete it immediately.
7. Your Rights & Choices
You have the right to:
- Request access to the personal information we have about you.
- Request corrections to inaccurate information.
- Withdraw consent for marketing communications.
- Request deletion of your data, subject to legal obligations.
To exercise these rights, contact us at:
(916) 865-4428
proteamclean1@gmail.com
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and significant updates will be communicated through text or email.
For further inquiries about our privacy practices, feel free to reach out to us.